Shipping policy

For digital items you will receive a download link immediately, or within a minute or 2 at the most.  If you do not receive this, email us at support@thatkiltedguy.com

For 3d printed items, most items will ship within 5-7 Business days.  Custom orders may take up to 14 days to ship, but we expect to be able to ship most custom items in roughly 7-10 business days.

Smaller items may be shipped in polyethylene envelopes or boxes, but are guaranteed against breakage during shipping.  Items under $25.00 will be replaced quickly with another same type of item, although the color may vary unless you chose a specific color on your order.  Items over $25.00 will require a claim to be filed with the carrier.  You will need to file that claim but we can provide you with supporting receipts etc if requested.  

All other items should ship in 5-7 business days.

For help with this or any other items or services contact us at support@thatktiledguy.com